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If you have installed new memory but the computer fails to acknowledge this, there are different factors to consider. To troubleshoot this installation, test the following areas:
If you have installed memory that was not purchased new, have the memory card tested to see if it is defective.
Another option to troubleshoot the installation is to check if you correctly installed either the SIMM or DIMM added. If the card is not installed correctly, it will not be able to function.
A third point to consider is whether the new memory has been configured properly. This can cause error messages as well. Do not hesitate to run memory testing software.